the psychology of user experience

[ conversation: #mxf, #mxf @giodif ]

When design isn’t participating in the experience:

  • you have to put a label on it [ this really begs a Single Ladies reference ]
  • you rely on discovery (excludes discovery-centric experiences)
  • you rely on symbols alone (cross-culture differences can create confusion connections)
  • you aren’t repeatedly distinguishing between the interactive and non-interactive (aim for complementary visual schemes)
  • you ignore the prior experiences users may bring to your UX (there needs to be an appropriate balance between logic and intuition of the design)
  • you ignore user behaviors (observe users using your product) [ but also design for yourself—your job is to know your own behavior extremely well as well as acknowledge repeated observed patterns ]

[ remember: rules are meant to be broken, but only after they aren’t supporting the experience anymore ]

Giovanni Difeterici

Design can draw positive attention to your site for the novelty of the experience, and can also draw negative attention when pieces of the UX model are left out of a design.

Recommended reading

The Design of Everyday Things, Donald Norman

An aside on aesthetics

Aesthetics: the interplay of beauty, goodness, and usability in interactive products (Hassenzahl). The impact of beauty is less effective after multiple use, but it is highly effective for initial/first use. Sliding scale between design and usability.

  • attraction: surface beauty, implied meaning, visual narrative
  • elegance: process/solution-oriented, economy & succinctness

[ I’d like to see an aesthetics overlay of the UX Model. ]