Comments on: ooooh! that’s clever! http://almostdaniel.com/2009/03/13/ooooh-thats-clever/ i am a coder, an array explode(r). but here is where i write. Sun, 25 Apr 2010 13:36:47 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: daniel http://almostdaniel.com/2009/03/13/ooooh-thats-clever/comment-page-1/#comment-965 daniel Fri, 13 Mar 2009 22:04:37 +0000 http://almostdaniel.com/?p=69#comment-965 <a href="http://danielslaughter.com/2009/03/13/sxsw-2009-oooh-thats-clever-unnatural-experiments-in-web-design/trackback/" rel="nofollow">dan slaughter</a> took much better notes on this session, specifically the Kano model: X-axis: quality of execution: Poor execution to Very good execution Y-axis: delighted customers to unhappy customers Types of Needs: <ul> <li>Performance Needs</li> <li>Basic Needs: if you don’t have toiletpaper in your hotel restroom you’ll be upset. But if you have lots of rolls of toiletpaper you won’t be delighted</li> <li>Excitement Needs: Free Wifi, discovering an easter egg on a website…. what is required for creative designers to implement.</li> <li>Time: Things that were exciting yesterday will not be today. We need to continue to strive, to intervate, and to make websites easy and delightful to use.</li> </ul> dan slaughter took much better notes on this session, specifically the Kano model:

X-axis: quality of execution: Poor execution to Very good execution
Y-axis: delighted customers to unhappy customers

Types of Needs:

  • Performance Needs
  • Basic Needs: if you don’t have toiletpaper in your hotel restroom you’ll be upset. But if you have lots of rolls of toiletpaper you won’t be delighted
  • Excitement Needs: Free Wifi, discovering an easter egg on a website…. what is required for creative designers to implement.
  • Time: Things that were exciting yesterday will not be today. We need to continue to strive, to intervate, and to make websites easy and delightful to use.
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